We want your order to arrive safe and sound.
That’s why we carefully check everything before shipping and pack it with extra care
to reduce any risk of damage.

---

Shipping and delivery methods for Austria, Slovakia, Poland, Germany and Hungary

• PPL –  Home delivery to your door for just €6.5 including VAT.
  

Standard delivery time by PPL to these countries is:

Austria:                1-4 days
Germany:             2-5 days
Poland:                 2-5 days
Slovakia:                  3 days
Hungary:                 5 days

Shipping and delivery methods for the rest of EU

• PPL –  Home delivery to your door for just €17.59 including VAT.
  

Standard delivery time by PPL to these countries is:

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Croatia, Ireland, 
Italy, Lithuania, Latvia, Luxembourg, Netherlands, Portugal, Greece, 
Slovenia, Spain, Sweden

is up to 5 business days from dispatch

---

Free shipping

• When you order over €80 including VAT, you automatically get free shipping.
• Prices and availability of services apply to the EU.
  
  

  ---

Payments

• Option to pay by card (with internet payment authorization)
• Apple Pay, Google Pay
• Skip Pay - Deferred payment, purchase in three installments
  
  

---

Package size and weight

• PPL: max. weight 31.5 kg, max. dimension 120x60x60 cm.
• Oversized packages are handled individually and we communicate with you in advance.
  
  

---

Stock availability and shipping

• Items marked as  MINYX stock  are shipped immediately, no later than the next day.
• Items marked as  EXTERNAL stock  usually take 1–2 weeks to deliver.
  We’ll get in touch with you by phone or email to confirm the exact delivery schedule.
• As soon as your order is passed to the courier, you’ll receive an email notification.
  
  

  ---

Customer service & Communication

• Once your order is placed, you'll receive a confirmation email. If there’s a delay with delivery, we’ll get in touch with you by email or phone.
• When your order is shipped, we’ll send you an email with all the delivery details.
• Fast and personalized care for every package is our top priority.

How to claim if your order was damaged in transit

• If your order arrives damaged, please don’t accept it, take a quick photo and contact us at +420 511 199 104 or shop@minyx.cz .
• We’ll take care of everything else for you.